Question

Read the situation, use the plan below and write your letter of complaint.
- You have recently come back from the package holiday in Egypt which you bought at the travel agency “Fly”. Unfortunately, you had problems with the transfer, the room service at the hotel and a city excursion. Write a letter of complaint to the travel agency manager, explaining the reason for your complaints and saying what you expect the agency to do.

Plan
Introduction
(Para 1) state complaint and details (where/when/what)
Main body
(Para 2) 1st complaint & example/reason
(Para 3) 2nd complaint & example/reason
(Para 4) 3d complaint & example/reason
Conclusion
(Para 5) action you expect to be taken

Answer 1

[Your Name]

[Your Address]

[City, State, ZIP]

[Email Address]

[Phone Number]

[Date]

[Travel Agency Manager's Name]

[Travel Agency Name]

[Travel Agency Address]

[City, State, ZIP]

Subject: Letter of Complaint Regarding Recent Holiday Experience

Dear [Travel Agency Manager's Name],

I hope this letter finds you well. I am writing to express my utmost disappointment and dissatisfaction with the package holiday I recently booked through your travel agency, "Fly." Despite my anticipation and excitement for a memorable vacation in Egypt, the numerous issues I encountered during my trip have left me feeling extremely dissatisfied.

To provide you with a clear overview, I would like to outline the specific problems I encountered during my holiday, which include the transfer, room service at the hotel, and a city excursion.

First and foremost, I must address the transfer service provided by your agency. Upon arrival at Cairo International Airport on July 15, 2023, my family and I were left stranded for over two hours. The representative who was supposed to greet us and arrange our transportation to the hotel was nowhere to be found. This lack of punctuality and organization resulted in unnecessary stress and discomfort after a long and tiring journey. Such a crucial aspect of the holiday should have been handled with utmost professionalism and efficiency.

Furthermore, the room service at the hotel, Sphinx Oasis Hotel, fell far below my expectations. Despite the assurances made by your agency regarding the quality of accommodation, our room was plagued with several issues. The air conditioning was faulty, making the room unbearably hot, and despite repeated requests, the hotel staff failed to rectify the problem promptly. Additionally, the cleanliness of the room left much to be desired, with dirty linens and a lack of basic amenities. This substandard service greatly detracted from our overall holiday experience.

Lastly, I must express my disappointment with the city excursion organized by your agency. On July 18, 2023, we embarked on a guided tour of the historic sites in Luxor. However, the tour guide provided lacked adequate knowledge and enthusiasm. Their explanations were vague and lacked depth, leaving us feeling uninformed and unengaged. Furthermore, the tour itinerary promised a visit to the Temple of Karnak, which was abruptly canceled without any prior notice or explanation. This change in the itinerary deprived us of a significant cultural experience we were eagerly anticipating.

Considering the aforementioned issues, I am now left with no choice but to bring these matters to your attention. As a valued customer of your travel agency, I expect a resolution to these grievances. In order to restore my faith in your services and to rectify the negative impact this holiday has had on my family's experience, I kindly request the following actions to be taken:

A full refund for the transfer service, as the lack of assistance upon arrival caused unnecessary inconvenience and distress.

Compensation for the substandard room service at Sphinx Oasis Hotel, including a refund for the portion of the accommodation costs.

A partial refund for the city excursion, as it failed to meet the promised standards and omitted a significant attraction from the itinerary.

I trust that you will take my concerns seriously and address them promptly. I am confident that your travel agency values customer satisfaction and will take the necessary steps to rectify these issues. I look forward to receiving a prompt response within 14 days of receiving this letter.

Should I not receive a satisfactory resolution within the specified time frame, I regretfully inform you that I will be compelled to escalate this matter further by contacting the relevant consumer protection authorities and sharing my experience through various online platforms.

I genuinely hope that we can resolve these matters amicably and restore my trust in your agency. Thank you for your attention to this matter, and I eagerly await your prompt response.

Yours sincerely,

[Your Name]