Question

Помогите пожалуйста с английским!
Task 1 Read the letter of complaint below and find out what 4 things the author complains about.

Dear Ms Hay

I am writing to complain about some problems with the summer course, which we have recently attended at the Coral University.

We booked 25 places for the summer school Economics course at your university. The bill has just arrived, but I am afraid there is a mistake in it. You have overcharged us, because your bill is for $23,500, which is not a correct price for the course, because we have already paid a deposit of $430 per person. In addition, the course was 175 hours long instead of 200, so there should be a reduction of 12.5%. Please, send us a corrected bill.

Meanwhile, we would like you to know that the facilities were not of a high standard. Firstly, the classrooms seemed to have no air conditioning and they were of poor quality. Secondly, they were a long way from the main campus facilities. All in all, we are dissatisfied with the standard of service that the university provided.

Yours sincerely

Yaxi

Task 2 Using necessary phrases from the list below, write a reply to this complaint.

I am terribly sorry to hear about...

I would like to apologize for...

I am afraid we....

I will be investigating why.......

In the meantime, I have arranged for....

We would like to offer you....

I hope you will accept...

I am afraid this was because of...

Once again, please accept our sincere apologies....

Answer 1

Ответ:

Dear Yaxi,

I am terribly sorry to hear about the problems you experienced during the summer course at Coral University. Please accept my apologies for any inconvenience caused.

Regarding the overcharged bill, I can confirm that we have made an error and we will issue a corrected bill as soon as possible. We understand your concern and we apologize for any inconvenience this may have caused.

We take your feedback seriously and I will be investigating why the classrooms lacked air conditioning and were not of a high standard. In the meantime, I have arranged for a team to improve the facilities and ensure that they meet the required standards.

We would like to offer you a discount of 15% on your next booking with us, as a gesture of goodwill. I hope you will accept this offer and give us another chance to provide you with a high-quality service.

Once again, please accept our sincere apologies for any inconvenience caused.

Yours sincerely,

Ms Hay

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